Dealing with the where, what, how, & who
Providing the right customer experience is more important than ever in today's landscape of personal banking and finance. With so many ways to connect to the customer, it becomes vital to provide the right orchestration methods to manage communications, alerts, and subscriptions. The Vibes team was put to work on 4 different product lines to demonstrate how the platform and team would provide the right management of mobile touch-points across the cardholder's journey.
ROLES:
Experience Director
Strategy Lead